Returns & Exchanges

At Jen & Co., we want you to be completely satisfied with your purchase. If your new accessory isn't the perfect fit, you may return or exchange eligible items within 30 days of the delivery date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing