Frequently Asked Questions

Everything you need to know about shopping with Jen & Co.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that sale items are final sale and cannot be returned.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout.

What materials are used in your handbags?

Our products are primarily crafted from high-quality vegan leather and premium hardware to ensure durability and style without compromising our ethical standards.

Do you offer international shipping?

Currently, we only ship within the United States and Canada. We are working on expanding our reach to more international destinations soon.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products covered by a warranty?

Yes, we offer a 90-day limited warranty against manufacturer defects. If you experience an issue with your purchase, please contact our support team with photos of the defect.